Privacy Policy

This policy covers three groups of people:

• Business customers — companies and individuals who sign up for a GBI account to use our AI tools.
• End users — the customers of those businesses who interact with GBI-powered chatbots, voice agents, or text messages.
• Businesses we reach out to: businesses we contact about our services, and anyone who visits or uses a personalized demo preview we built for a business.

If you are an end user (a customer of a business using GBI), the business you contacted is the primary controller of your data. We process it on their behalf.

When you create a GBI account:

• Name and email address
• Business name, industry, website, and phone number
• Billing information (processed by Stripe — we never see your card number)

When your AI platform is live:

• Call recordings and transcripts from AI-handled phone calls
• Chat conversation logs from your AI chatbot
• SMS threads from missed-call text-back conversations
• Contact information of people who reach out to your business (name, phone number)
• Lead capture data submitted through your landing pages or chatbot

When we reach out to a business or you use a demo preview:

• Publicly available business information, such as business name, address, phone number, website content, public review counts, and a business email address published on the business's website or listings
• What you type into a demo chat, and the audio and transcript of a demo voice call, which may be recorded
• Whether and when a demo preview or report was opened, and whether you replied to or unsubscribed from our emails

Automatically collected:

• Usage data — which features you use, when, and how often
• Log data — IP addresses, browser type, pages visited within our application
• Error and performance data used to keep the platform stable

• To provide, operate, and improve the GBI platform
• To configure and run your AI chatbot, voice agent, and text-back system
• To send you service-related emails (account updates, billing receipts, security alerts)
• To contact businesses about our services using publicly available business contact information, and to build and run personalized demo previews. Every outreach email includes an unsubscribe link, and we honor unsubscribe requests promptly.
• To respond to your support requests
• To detect and prevent fraud, abuse, or security incidents
• To comply with legal obligations

We do not use your data for advertising. We do not sell it, rent it, or share it with data brokers.

We share data only with the vendors required to run the platform. All vendors are bound by data processing agreements and hold their own security certifications. Our core sub-processors are:

• Vercel — application hosting
• Supabase — database and storage
• Clerk — authentication and identity
• Anthropic — AI language model processing
• Stripe — payment processing
• Enterprise telecom infrastructure provider — voice and SMS delivery
• Additional AI and speech processing providers: backup language models and voice processing, including for demo previews
• Email delivery provider: sending service and outreach emails

We do not share your data with any other third parties except when required by law, court order, or to protect the safety of users.

We retain your account data for as long as your account is active. If you close your account:

• Your business data and customer records are deleted within 30 days
• Call recordings and transcripts are deleted within 30 days
• Billing records are retained for 7 years as required by US tax law

Demo previews, demo conversations, and outreach records are kept while they are useful for our outreach. A business can ask us to take down its demo preview, and anyone can ask us to delete their demo conversations, at any time.

You have the right to:

• Access — request a copy of the data we hold about you
• Correction — update or fix incorrect information
• Deletion — request that we delete your account and data
• Export — download your leads, call logs, and customer records from your dashboard at any time
• Opt out — stop receiving non-essential communications by emailing us
• Unsubscribe: stop our outreach emails with the unsubscribe link in any of them, or by emailing us

To exercise any of these rights, email us at hello@goldenbeaconconsulting.com. We will respond within 30 days.

GBI uses essential cookies required for the platform to function (session management, authentication). We do not use advertising cookies or third-party tracking pixels.

You can disable cookies in your browser, but doing so will prevent you from logging in to your dashboard.

GBI is a business tool intended for use by adults. We do not knowingly collect personal information from anyone under 18 years old. If we become aware that we have collected data from a minor, we will delete it promptly.

We take reasonable technical and organizational measures to protect your data. For a full description of our security practices, see our Security page.

If we make material changes to this policy, we will notify you by email and update the effective date at the top of this page. Continued use of GBI after the effective date constitutes acceptance of the updated policy.

Questions about this policy or how we handle your data: